Terms and Conditions
Who is the Website Owner? What are we Offering? And what are the Binding of Terms?
Who can use the Website? What are the Requirements of Creating an Account with us?
Key Commercial Terms Offered to Customers
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We are confident that you will be happy with your purchase, however, if you are not fully satisfied, please let us know within 14 days of receipt of your purchase so we can work to resolve the problem or provide a full refund (excluding delivery charges).
Return and Refund Policy
We are confident that you will be happy with your purchase, however, if you are not fully satisfied, please let us know within 14 days of receipt of your purchase so we can work to resolve the problem or provide a full refund (excluding delivery charges).Please contact via email at Please note;
- All items must be returned unused and undamaged with all tags in place.
- You will be responsible for the cost of the postage/courier for returned goods unless the original item was shipped in error.
- We recommend using a tracked postage service and for you to keep a copy of your receipt until your returned funds have cleared. Smug Mutts cannot be held responsible for returned items lost in transit.
- Refunds are processed in 5-7 business days of receipt and you will receive confirmation of this via email.
- Refunds can only be refunded to the original payment method.
Retention of the Right to Change Offering
Warranties & Responsibilities for Service and Products
We currently do not offer a warranty on our products. However should there be a fault with the product before use, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us as stated in the return policy. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us as stated in the returns policy.
Ownership of Intellectual Property, Copyrights and Logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of SMUGMUTTS LIMITED. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
To the maximum extent permitted by applicable law, in no event shall SMUGMUTTS LIMITED, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
Limitation of Liability
To the maximum extent permitted by applicable law, SMUGMUTTS LIMITED assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to Change and Modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.