Free Shipping on Orders Over £30*

FAQ

Payment

We accept PayPal payments and all major debit and credit cards including VISA, Mastercard and American Express.

Shipping

Our standard delivery charges are £2.99 and shipping is free of charge on all orders £30 and above.

All dog toys and leads are handmade and made to order so please allow 1-4 working days for dispatch. We post orders with Royal Mail and they usually arrive within 2-3 days depending on your location within UK and your local Royal Mail postal service. Please bear this in mind if you are ordering as a gift for a birthday etc. If you have a specific urgent request, please contact us and we’ll see what we can do.

We ship throughout the UK and internationally to most European countries. For overseas shipping costs please see the shipping costs calculator on the checkout page. 

Eek! Please contact us to let us know and we will sort this out for you.

If you are local to the Cotswolds and would prefer to collect your order than receive it in the post, we’re more than happy to do our best to arrange this. Please contact us to let us know before placing your order. 

Every bit of the package you will receive which includes the box, inner tissue paper/wood wool, sticky tape, flyer/business card, is made from eco-friendly, recycled and recyclable materials and is free from plastic. Click on on our materials and processes section to find out more.

Returns

We’re sorry that you are not happy. Please contact us to let us know the problem and we will do everything we can to put it right. 

We will offer a refund to you if you are not happy. Please contact us detailing the problem with the product and we will discuss arranging a refund with you and return of the product to us. As a small business we are unable to offer a refund of the original shipping costs or cover the cost of returning the item to us.

Sizing and Safety

We’ve written a blog about it here which explains the different lead lengths. Click here

It is very important that you choose the right sized toy for the size of your dog. The majority of our toys come in 3 sizes designed to suit puppies/small breeds, medium sized breeds and large breeds. If a toy is too small it can be a choking hazard. 

If your dog is eating the rope then remove the toy immediately.
The short fibres of hemp rope are unlikely to cause harm if ingested in small quantities as they should pass through the digestive system without getting tangled. That said however if you believe your dog has ingested any large bits of rope then consult your vet for advice if you are concerned. Never leave your dog unsupervised whilst playing with toys.

Beechwood is a close grained, splinterless hardwood that softens when wet allowing teeth to sink into it. It contains no toxins or chemicals and you often see it in children’s teething toys because of its natural qualities. If the wood is chewed then small bits can come away from it but will be of a mushy consistency. When the wooden ball dries it can be sanded back to smooth the surface again. Whilst our toys will withstand a light chew, they are designed for interactive play such as throw, fetch and tug of war and should not be left with your dog to chew on for long periods. Never leave your dog unsupervised whilst playing with toys.

Materials

Hemp rope is a natural, environmentally friendly strong plant fibre. Click here for more detailed information on the qualities of hemp rope. 

Hemp rope fibres are very short (unlike many polyester ropes) so can come apart from the ends of rope when pulled. This is entirely normal - you can just collect the fibres and pop them in your compost or green bin. 

Wholesale

That’s great! We work with many online retailers and bricks and mortar stores and welcome requests for all sizes businesses. Please get in touch and we’ll get back to you with more info.

We do not yet have that option on our website. Please contact us to discuss further if you wish to become a stockist of our products.

Smug Mutts Eco Friendly Personalized Dog Toys Made From Wood and Hemp Rope - Flat Lay with Packaging on a White Wooden Board Surface
Grey Whippet on a Smug Mutts Eco Friendly Natural Hemp and Wool Felt Dog Lead with Forrest Green Whipping and Antique Brass Spring Snap Clip and O-ring, all Handmade in the UK

Search