Privacy Policy

What Information do we Collect?

We receive, collect and store any information which you either enter on our website or provide us with in other ways. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we Collect your Personal Information?

We collect such Non-personal and Personal Information for the following purposes:To provide and operate the Services;

  1. To provide our Users with ongoing customer assistance and technical support;
  2. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  4. To comply with any applicable laws and regulations

How do we Store, Use, Share and Disclose your Data?

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. However, regardless of the measures and efforts taken by SShopify, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with Shopify or anyone else. We therefore encourage you to set strong passwords for your User Account and User Website, and avoid providing us with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognised as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

How do we Communicate with our Site Visitors and Customers?

We may contact you regarding your account due to t​he following;  
  • Troubleshoot problems  with your account
  • General or personalized service-related notices and promotional messages
  • Resolve a dispute
  • To poll your opinion through surveys or questionnaires
  • To send you updates about our company
  • Make you aware of promotional offers
  • Recovery of abandoned carts
  • Retrieval of customer feedback
  • Gratitude for your business
  • Welcoming messages for new customers 
  • enforce our User Agreement
  • Applicable national laws
  • Any other agreement we have made with you

For these purposes we will contact you via email.

How do we use Cookies and Other Tracking Tools?

First Party Cookies in Use and Strictly Necessary; Cookie name - Duration - Purpose
  • ForceFlashSite - Session - When viewing a mobile site (old mobile under it will force the server to display the non-mobile version and avoid redirecting to the mobile site
  • hs - Session - Security
  • smSession - Persistent (Two days or two weeks) - Identifies logged in site members
  • XSRF-TOKEN- Session - Security
First Party Cookies in Use for Functionality; Cookie name - Duration - Purpose
  • svSession - Persistent (Two years) - Identifies unique visitors and tracks a visitor’s sessions on a site
  • SSR-caching - Session - Indicates how a site was rendered. 
  • smSession - Persistent (Two weeks) - Identifies logged in site members
Third Party Cookies in Use for Functionality; Cookie name - Duration - Purpose
  • TS* - Session - Security
  • TS01******* - Session - Security
  • TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Session - Security
  • TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Session - Security
Google Analytics Cookies use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to my website is used to create reports about the use of the website. Google will store and use this information. Cookie name - Duration - Purpose
  • __utma - 2 years - This cookie is used to allocate a unique ID (not personally identifiable information) to analyse how many times you visit our site.
  • _ga - 2 years - This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. The new service reduces the reliance on cookies in general, and only sets this and one other _gat
  • _gat - Session -This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate limiting the collection of data on high traffic sites. It expires when the relation ends.
  • _gid - Session - Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • AWSELB - Session - This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers. The cookie does not contain any personal information and only lasts for the duration of your visit, being deleted as soon as you close your web browser.
​Shopify website cookies:  Cookies are implemented in every site built by Shopify. Read more about them here .
    Social Media Plugin and Cookies Used by Smug Mutts Our website makes use of social media plugins. These social media partners use third party cookies. The following social media partners are used: Instagram and Pinterest. For your information, we will also provide you the links to the relevant cookie policies: CRM & Email Marketing – We use a CRM and Email Marketing Platform which uses cookies to identify the email and website activity that our CRM contacts carry out in. This information is used by Smug Mutts to profile contacts and target them effectively with the correct content based on their interests.
    Email Marketing Post-Click Tracking Cookies - These cookies are used to report on the links clicked and emails opened by our contacts whom we have sent email marketing campaigns. This analysis helps us to improve and tailor future campaigns. Useful Browser Cookie Settings Links The following links explain how to access cookie settings in various browsers: To opt out of being tracked by Google Analytics across all websites, visit this link:

    How can you Withdraw your Consent?

    If you don't want us to process your data anymore, please contact us at

    What Happens when we Update Our Policies?

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarification will take effect immediately upon there posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    How do I Contact you if I have any Questions?

    If you would like to simply ask us a question or;

    • Access
    • Correct
    • Amend
    • Delete any personal information we have about you

    You are invited to contact us at