Shipping, Returns and Payments

• All items must be returned unused and undamaged with all tags in place.
• You will be responsible for the cost of the postage/courier for returned goods unless the original item was shipped in error.
• We recommend using a tracked postage service and for you to keep a copy of your receipt until your returned funds have cleared. Smug Mutts cannot be held responsible for returned items lost in transit.
• Refunds are processed in 5-7 business days of receipt and you will receive confirmation of this via email.
• Refunds can only be refunded to the original payment method.

Payment Policy

Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Orders will be processed at our published prices.​The following payment options are accepted;